Shipping policy

At Signature Waves Exclusive, we take great care to ensure that your orders are processed and shipped efficiently. Please read our shipping policy carefully before placing an order.

1. Processing Time

  • Made-to-Order Products: Since all our products are stitched after you place your order, please allow 20–25 business days in total for stitching and delivery, depending on your location.

    You will receive a tracking number once your order has been shipped

  • Please note that processing times may vary based on demand or holiday seasons, but we will keep you informed of any significant delays.

2. Shipping Locations

  • We offer shipping within India and to international destinations.

  • Orders are shipped from Kozhikode, Kerala via trusted courier services.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery address and the shipping method chosen.

  • The cost of shipping for international orders will depend on the destination, weight, and volume of the order.

4. Delivery Times

  • Domestic Orders (India):
    Estimated delivery time is 20–25 business days from the date of dispatch, depending on the location.

  • International Orders:
    Delivery times vary based on the destination country. Typically, international orders take between 20–25 business days.

Note: Delivery times are estimates and can vary depending on factors like customs clearance, the courier service, and local delivery logistics.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment.

6. Address Accuracy

  • Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

  • If you notice an error in your shipping details, please contact us immediately at signaturewaves101@gmail.com so we can make necessary adjustments.

7. Customs and Import Duties (International Orders)

  • For international orders, you may be subject to customs fees, import duties, and other taxes which are not included in your purchase price or shipping costs.

  • These charges vary depending on your country’s customs laws. We recommend checking with your local customs office for more information.

8. Delays

While we strive to ship your order promptly, certain factors such as customs clearance, weather conditions, or unforeseen events may cause delays. We will inform you of any significant delays and do our best to resolve issues quickly.

9. Missing or Damaged Items

  • If your order arrives damaged or missing items, please contact us within 48 hours of receipt with photos of the damaged product(s) and your order number.

  • We will work with the courier and take appropriate steps to resolve the issue.

10. Returns and Exchanges

  • As our products are custom-made, all sales are final. We do not accept returns or exchanges unless the item is defective or incorrect.

  • Please see our Terms of Service for more details on our No Refund or Exchange policy.

11. Contact Us

If you have any questions regarding shipping or need assistance with an order, please contact us at:

Signature Waves Exclusive
📍 Kallai, Kozhikode, Kerala, 673003
📧 Email: signaturewaves101@gmail.com