Terms of service

Welcome to Signature Waves Exclusive! These Terms of Service ("Terms") govern your use of our website and your purchase of our custom-stitched ladies’ gowns. By accessing or using our services, you agree to these Terms in full. If you do not agree, please do not use our website or place an order.

1. About Us

This website is operated by Signature Waves Exclusive, a sole proprietorship based in Kozhikode, Kerala, India. Throughout the site, the terms “we”, “us”, and “our” refer to Signature Waves Exclusive.

2. Eligibility

To use our site and make purchases, you must be at least 18 years old or the age of majority in your jurisdiction.

3. Product Nature

All our products are made-to-order. Once an order is placed, we begin the stitching process specifically for you. This means:

  • Orders are customized and made exclusively after the order is confirmed.

  • Standard production time is 10 to 15 business days, excluding shipping time.

4. Pricing & Payment

  • All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.

  • We accept multiple payment methods including UPI, credit/debit cards, and cash on delivery (COD).

  • Prices and availability are subject to change without notice.

5. Shipping Policy

  • We ship from Kozhikode, Kerala.

  • Shipping is available across India and internationally.

  • Shipping times vary depending on the delivery location and courier partner.

  • More information is available in our [Shipping Policy].

6. No Refunds or Exchanges

Due to the custom-made nature of our products, all sales are final. We do not accept returns, exchanges, or provide refunds unless:

  • You receive a defective item, or

  • The product delivered is incorrect.

To be eligible, you must notify us within 48 hours of delivery, including clear photos and your order number via email: signaturewaves101@gmail.com.

7. Intellectual Property

All content on our website — including product photos, designs, and text — is the property of Signature Waves Exclusive. Reproduction, resale, or unauthorized use is strictly prohibited.

8. User Responsibilities

By using our site, you agree not to:

  • Use our services for unlawful purposes.

  • Interfere with site operations or security.

  • Share false or misleading information.

9. Third-Party Services & Links

We may link to third-party services or social media platforms like Instagram. These platforms are governed by their own terms and privacy policies.

Follow us on Instagram: [Insert Instagram Handle or URL]

10. Limitation of Liability

We are not responsible for:

  • Delays caused by courier services.

  • Incorrect addresses provided by customers.

  • Misuse of products once delivered.

To the maximum extent permitted by law, our liability is limited to the value of the product purchased.

11. Modifications to Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “Effective Date.” Continued use of the site after updates constitutes your agreement to the changes.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising will fall under the jurisdiction of courts located in Kozhikode, Kerala.

13. Contact Information

Signature Waves Exclusive
📍 Kallai, Kozhikode, Kerala, 673003
📧 Email: signaturewaves101@gmail.com